Schedule Gas Fireplace Service

Service Request Submission

Ensure you complete the entire form and click FINISH at the end. You will see a CONGRATULATIONS page with your order summary upon successful submission. You will also receive a confirmation email.

"*" indicates required fields

Hidden

Date

MM slash DD slash YYYY

Customer Status*

New Customer

Existing Customer

Name*

First Last

Phone*

Email*

Enter Email Confirm Email

Service Address*

Street Address City State ZIP Code

How may we help you?*

Schedule Gas Fireplace Service

Repair Gas Fireplace

Replace Current Gas Fireplace

Convert Fireplace to Gas or Wood-Burning

Other Project

Hidden

Serv

Hidden

Proj

Hidden

Number

Gas Fireplace Fuel

Natural Gas

Liquid Propane

None

Gas Fireplace Type*

Enter the type of your gas fireplace

Vented Log SetFireplace doors and chimney damper are open during operation

Direct VentHas a pane of glass (or multiple panes) that is not removed during fireplace operation. Venting may occur horizontally or vertically. No damper to open.

Ventless UnitMay be a log set or glass front unit, but does not vent to the outside.

Outdoor Fireplace/Fire-pitFireplace is located outside - may be a standard fireplace, firepit, fire table or other type of fire feature

I Do Not Know or Other

Last Wammoth Services Appointment*

Recent - within the last 30 days

Within this past year

1-2 years ago

Over 3 years

Full Service Warranty

Please select if your full service was within the last 7 days or if you purchased the Extended Warranty Service.

Service was within 7 days

Extended Warranty Service

None of the above

Hidden

TodayCalc

MM slash DD slash YYYY

Last

Please provide the date of your last service

MM slash DD slash YYYY

Hidden

DaysSrv*

Any issues or concerns?*

Fireplace operates well - no concerns

Pilot light does not light or does not stay lit

Burner flames do not ignite or are small

Fireplace shuts off on its own

Fireplace is dirty or has excessive sooting

Wall Switch/Remote Control does not work

Cold draft from fireplace area

Fireplace has a odd smell

Not familiar with appliance/need operating instructions

Other issue

How did you find us?*

How did you hear about Wammoth Services?

Family, Friend or Neighbor

Google or other search engine

Nextdoor Neighbor

Chimney Doctor

Angi's

Yelp

HomeAdvisor

Other

Who referred you to Wammoth?

We love referrals! Please let us know who referred us.

Are you the homeowner?*

Please select if you are the homeowner, tenant or property manager of the service location.

I am the homeowner

Property Manager or Authorized Representative

Tenant renting the property

No, Other

Home Status

Recently purchased home

Selling home

None of the above

Hidden

Alternate Cust Info

Additional Contact*

Please provide further information regarding homeowner and/or tenant information.

Homeowner Information

Tenant Information

Alternate Point of Contact

No additional information to provide

Alternate Name

First Last

Alternate Email

Alternate Phone

Billing Address

Same as Service Address

Street Address City State ZIP Code

Hidden

New Customer

How old is your gas fireplace?

Less than 2 Years

2- 5 Years

5 - 10 Years

10-15 Years

15+ Years

Last professional gas fireplace service?

1 year or less

2 - 5 years

6 - 10 years

10+ years

Never

Unknown

Is your gas fireplace operational?

Yes

Sometimes

Any difficulties or concerns with your gas fireplace?

Fireplace operates as it should - no issues

Fireplace seems to be having problems at times

Fireplace does not work most of the time, if at all.

I do not know if there are issues - unfamiliar with unit

Specific Issues

Pilot light does not light or does not stay lit

Burner flames do not ignite or are small

Fireplace shuts off on its own

Fireplace is dirty or has excessive sooting

Wall Switch/Remote Control does not work

Cold draft from fireplace area

Fireplace has a odd smell

Not familiar with appliance/need operating instructions

Other issue

Other Issue*

Please describe your gas fireplace issue

Gas Smell - IMPORTANT!

If you smell gas (or even think you do), evacuate the premises and call your gas utility company or 911 immediately!

I acknowledge the seriousness of gas odor

Gas Fireplace Services*

Select your gas fireplace service type

Full Service - BEST VALUE

Diagnostic Only

Basic Inspection

What's Included

Gas leak check at connections

Run test of fireplace

Carbon monxide level check

Visual vent termination check

Diagnosis of an issue

Clean firebox interior, logs and component area

Service and clean pilot assembly/thermo generators

Clean glass panes/fireplace doors

Ensure log placement is correct

Check wall switch or other wiring

Replenish ember material

Check additional accessories (blowers, remote controls, etc)

Provide operational instruction as needed

Appointment Type (ext)*

Schedule annual full gas fireplace service

Gas fireplace is not working/has issues

Proceed with recommended repairs

Request appointment to relight pilot

Interested in replacement/new gas fireplace

Would you like to schedule additional gas fireplace(s)?*

We offer discounted rates for multiple gas fireplaces scheduled for full service at the same address on the same appointment.

Yes

I'll service my other gas fireplaces at a later date

Total Number of Gas Fireplaces*

How many gas fireplaces would you like to schedule for service?

Please enter a number from 1 to 4.

Gas Fireplace #2 Information

Gas Fireplace #2*

Fireplace operates as it should - no issues

Fireplace seems to be having problems at times

Fireplace does not work most of the time, if at all.

I do not know if there are issues - unfamiliar with unit

Appointment Type #2*

Discounted pricing for multiple gas fireplace full service will be reflected after submission of your request.

Gas Fireplace Full Service #2$300* This price will be discounted

Diagnostic Only Appointment #2$250

Basic Inspection #2$175

Gas Fireplace #3 Information

Gas Fireplace #3*

Fireplace operates as it should - no issues

Fireplace seems to be having problems at times

Fireplace does not work most of the time, if at all.

I do not know if there are issues - unfamiliar with unit

Appointment Type #3*

Discounted pricing for multiple gas fireplace full service will be reflected after submission of your request.

Gas Fireplace Full Service #3$300* This price will be discounted

Diagnostic Only Appointment #3$250

Basic Inspection #3$175

Gas Fireplace #4 Information

Gas Fireplace #4*

Fireplace operates as it should - no issues

Fireplace seems to be having problems at times

Fireplace does not work most of the time, if at all.

I do not know if there are issues - unfamiliar with unit

Appointment Type #4*

Discounted pricing for multiple gas fireplace full service will be reflected after submission of your request.

Gas Fireplace Full Service #4$300* This price will be discounted

Diagnostic Only Appointment #4$250

Basic Inspection #4$175

Projects

Do you have a photo(s) of your gas fireplace/project area?*

Please provide a photo of your project area to confirm your project phone call review

Yes, I will upload the photo(s) with this submission

No, I do not have a photo. I will provide it after submission

No, I am unable to provide photos of the project area.

Gas fireplace project*

Please select your gas fireplace or gas line project.

Replacement Gas Fireplace (Currently have gas fireplace)

Wood to Gas Fireplace Conversion

Gas to Wood Fireplace Conversion

Outdoor Fire Pit or Fireplace

Other gas line project

Contractor on Project

Please let us know if you have or had or will have a contractor working on this project

Yes

Chimney Inspection*

Have you had a chimney inspection, cleaning, repairs or liners within the past year.

Yes

I do not have a chimney or vent

Desired Completion Date

What is the desired completion date of your project? During our peak season, we are not able to provide expedited or quick turn-around times.

MM slash DD slash YYYY

Hidden

Existing GFP Info

Why are you replacing your current gas fireplace?*

Fireplace is beyond service/repair - not operational

Old gas fireplace - want an update/something different

Renovating home

Selling home

Want to convert to wood-burning

Current Gas Fireplace Type*

Please select the type of gas fireplace that is currently installed (the one you wish to replace)

Vented Log Set

Ventless/VentFree Unit

Direct Vent Insert

Direct Vent (built in)

Unknown

Current Gas Fireplace Make/Model

Please provide your CURRENT gas fireplace make and/or model (if applicable)

We're sorry, but this type of replacement is beyond our scope of work.

Gas Line Info

Existing Gas Line Information*

No gas line to firebox

Remove and cap existing gas line

Existing gas line to firebox with no appliance attached

Other

More details*

If there is no appliance attached to a gas line, please provide detailed information such as who ran the gas line, did the county approve this line per permit, was there an appliance attached to this gas line that is no longer there.

Other Project Types

Other type of gas project*

Outdoor Fireplace/Pit

Gas Grill

Install new gas line

Replace existing gas line

Other

Project details

Please describe your gas project - include details such as where the gas line connects to, what gas appliances are affected, is this in regards to a gas leak, valve replacements, length of the gas line run, etc

Additional Project Information

Gas Fireplace Selection*

Please select the type of gas fireplace you wish to install for your gas fireplace selection.

Direct Vent Insert

Vented Log Set

Ventless Option

Have Not Decided

Other

New Gas Fireplace Make/Model

Do you have a specific gas fireplace decided for your project (make and/or model)?

Yes

Gas Fireplace

Please provide your desired gas fireplace make and/or model

Fireplace/Project Area Picture*

Please provide photos of the fireplace area, any existing gas lines and/or other pictures regarding your project.

Drop files here or

Accepted file types: jpg, png, bmp, pdf, jpeg, hec, Max. file size: 100 MB, Max. files: 2.

Chimney Picture and/or report

Please include a picture of your chimney that reflects ground level to top of the chimney. If you have a chimney inspection report, please include it here.

Drop files here or

Accepted file types: jpg, png, bmp, pdf, jpeg, hec, Max. file size: 100 MB, Max. files: 2.

Additional Project Information

Please provide additional details or information that we may not have asked.

Phone Review Schedule*Every gas fireplace project is special, unique and personal. We are happy to discuss your project with you over the phone prior to scheduling an in-home estimate/site visit* *Your project review call is with one of our office staff (not a certified technician). Your in-home estimate appointment (site visit) is scheduled with our certified technician. There is a fee for this on-site appointment which will be credited towards the cost of your project. This site visit is required to provide estimated pricing, options and specific information related to your project.

Phone review of your project is at no charge to you. The review is approx. 20-45 minutes. Let us know what works best for your schedule!

First available

No preference on scheduling

Prefer to schedule on select days

Prefer a specific time of day

Appointment Day

Please let us know if you have preferred day(s) of the week for your appointment. We will try to accommodate.

Monday

Tuesday

Wednesday

Thursday

Friday

Timeframe Choice

What is your appointment timeframe preference?

Morning

Afternoon

No Preference

Saturday or After Hour Appointment Request

An additional fee ($25) will apply for an appointment scheduled outside our normal business hours (Monday - Friday 9am - 4pm)

Saturday Appointment

Early Arrival (prior to 9am)

Late Arrival (after 4pm)

Decline Option

Gas Fireplace Picture

We encourage you to submit a photo you gas fireplace - especially if you would like specific information prior to your appointment.

Drop files here or

Accepted file types: jpg, bmp, png, heic, pdf, gif, Max. file size: 100 MB.

Message to Wammoth

Feel free to provide additional information

Gas Fireplace Full Service #1

Includes cleaning, servicing and tune-up of the gas fireplace.

Price:

Multiple Glass Panes*

There is an additional cleaning fee of $25 per pane of glass regarding 2-Sided See-Through or 3-Sided Gas Fireplaces. No additional charge for single glass pane or standard fireplace bi-fold doors. *if your additional fireplaces have multiple glass panes, technician will add this charge to your invoice

One (1) pane glass

Two (2) Panes of glass (See-Through Fireplace)

Three (3) panes of glass (Pennisula/3-sided Fireplace))

Regular Bi-Fold Fireplace Doors

No Glass

Gas Grill Inspection

Enjoy a gas grill inspection with your gas fireplace service appointment (reg $150)

Add Gas Grill Inspection

Decline Gas Grill Inspection

Gas Grill Discount

$0.00

Outdoor Fire Feature

Please select the type of outdoor fire feature you wish to service. There is an additional charge ($25-$50) for fire tables or firepits tables that require removal of any media (such as rocks, gems) prior to service.

Fire-Pit

Fireplace

Fire Table

Diagnostic Only #1

Diagnosis of a gas fireplace. Cleaning, servicing, repairs are not included.

Price:

Basic Inspection #1

Simple inspection of the gas fireplace. Includes gas leak check, run test and CO level check. Does not include cleaning, servicing, or diagnosis.

Price:

Diagnostic Only #1

Diagnosis of a gas fireplace. Cleaning, servicing, repairs are not included.

Price:

Diagnostic Only #1

Diagnosis of a gas fireplace. Cleaning, servicing, repairs are not included.

Price:

In-Home Estimate*

Phone review of your project is at no charge. The in-home estimate fee is charged at time of the in-home estimate appointment. This fee is credited to your project and is valid for 60 days from your on-site estimate appointment date.

Price:

Recommended Repair Price*

Please enter the price from the estimate your received. If you do not have pricing available, please leave this field as it is. *Pricing will be verified and confirmed prior to appointment*

No Charge Visit

Discount subject to verification/confirmation.

$0.00

Discounted Diagnostic #1

Discount subject to verification/confirmation.

$0.00

Extended Warranty Visit

Dscount subject to verification/confirmation. Must have purchased the additional extended warranty option at time of last service.

$0.00

Discounted Diagnostic #1

Discount subject to verification/confirmation.

$0.00

Gas Fireplace #2

Multiple Discount

$0.00

Gas Fireplace #3

Multiple Discount

$0.00

Gas Fireplace #4

Multiple Discount

$0.00

Full Service #2

$0.00

Full Service #3

$0.00

Full Service #4

$0.00

Extended Warranty Options*

Optional Extended Warranty available for Gas Fireplace Full Service

60 Day Warranty

180 Day Warranty

365 Day Warranty

Repair Warranty

Decline Warranty

What's Included

Here's what is included during your warranty coverage period

60 days of coverage

180 days (6 Months) of coverage

365 days (1 Year) of coverage

One (1) Follow-Up Service Call Appointment at No Charge

ADDITIONAL Follow-Up Service Call at No Charge

Priority Scheduling

$125 per Service Call ($125 Savings off Diagnostic Appointment)

5% off repairs and/or replacement parts

$100 per Service Call ($150 Savings off Diagnostic Appointment)

10% off repairs and/or replacement parts

$75 per Service Call ($175 Savings off Diagnostic Appointment)

15% off repairs and/or replacement parts

50% off your next Annual Gas Fireplace Service*

No Coverage

60 Day Extended Warranty

Price:

180 Day Extended Warranty

Price:

365 Day Extended Warranty

Price:

Repair Extended Warranty

Only available to existing customers with an estimate for repair!

Price:

Discover more about our Extended Service Warranty

COUPON CODE

Click "APPLY" in order for the discount to be applied to your submission. The discount amount will be shown.

Click "APPLY" after entering your coupon code! The coupon name and discount amount will appear above when "apply" is clicked. Once your coupon is applied and discount is displayed, please press NEXT to continue with your submission.

Promotion Code

Enter your promotion code for discounts and savings! One promotion code/coupon per service request.

This offer has expired or is no longer available

Enter this coupon code "LOVE" in the Valentine's Coupon field below. Click "apply". Valid for a very limited time!

Try ONLINE, if you don't have a promo code to use!

For existing customers only! Use promo code LOYALTY for 100% off our seasonal fee ($50)! We sincerely appreciate your past, past and future business!

10% Savings

10% off Total Order

$0.00

Biz Card Promo

Special Savings to you from our Wammoth Family!

$0.00

ONLINE Savings

ONLINE Promo

$0.00

Social Savings

$0.00

Any other thoughts?

Just a place to provide additional information, if needed

Estimated Total

This Total and Order Summary provided upon submission of your service request are simply estimates/not final pricing and no payment is due at this time. Final invoice is provided by technician upon completion of appointment.

Terms and Conditions*

I agree to the terms and conditions

Full terms and conditions are located www.gasfireplaceservice.org/terms/ or click the link below.

Review our Full Terms & Conditions here!

{order_summary}

Add [email protected] to your email address book to ensure delivery of our response!

Phone

This field is for validation purposes and should be left unchanged.