Terms and Conditions

Wammoth Services Terms & Conditions

Wammoth Services Terms & Conditions

Wammoth Services, LLC is a licensed contractor in the state of Virginia with designation in gas fitting and HVAC. The primary focus specializes in gas fireplaces; servicing, repairing, installing gas fireplace units as well as other gas line projects. Wammoth Services provides in-home service for gas fireplace to residential and commercial clients. Wammoth Services does not have a physical retail or showroom location. Customers may contact Wammoth Services by phone 571-309-2969, email [email protected] or website www.gasfireplaceservice.org or by mail PO Box 2023 Woodbridge, VA 22195. Terms and conditions are subject to change without notice. Current & complete terms and condition can be found on our website https://gasfireplaceservice.org/terms/

Natural or Liquid Propane Gas Fuel

Wammoth Services recommends and encourages all customers to be alert and aware of gas fuel when operating their gas fireplace. If a customer smells or even thinks they smell gas or other unexplained burning smell to at once evacuate the premises with the other household members. Customer should then contact the proper authority such as their gas utility, propane supplier, or emergency services such as 911 IMMEDIATELY.

Do not attempt to use any gas appliance (such as a fireplace) if the appliance is not operating as intended, there is a strong gas smell, or if the appliance has been tagged or noted by the utility company, an inspector, another technician, or homeowner until the gas fireplace has been inspected and/or repaired by a qualified/certified gas fireplace professional.

Payment and Fees

Wammoth Services cannot provide guarantee or warranty on service and repairs and is not liable for any required additional repairs and/or complete replacement on a gas fireplace unit that was installed by someone other than Wammoth Services, units installed without proper county/local permits and/or inspections, units that have not been maintained per manufacturer’s instructions, units that are recommended to be replaced or not to be used, units requiring repairs, replacement parts, units that are beyond their serviceable life, units that do not have fireplace information data. Wammoth Services does not guarantee that our Gas Fireplace Full Service will resolve all or any of the issue(s) pertaining to the gas fireplace. Further, Wammoth Services does not guarantee that repairs and/or replacement parts will resolve the issue(s). In some cases, other repair and/or replacement parts may be required once other repairs are made or the unit may need to be replaced. Wammoth Services does not offer a service warranty.

Payment in full is expected upon completion of your appointment. Past due accounts with unpaid invoices will be subject to fees, including, but not limited to late fees, return payment fees, monthly maintenance fee, collection, legal expenses. Credit card payments require a 4% convenience fee. Check payments may be processed by bank deposit, mobile or other image deposit service, or ACH/electronic means. Any payments returned to Wammoth Services that are not paid for any reason is subject to a return payment fee of $50.00. Our minimum trip charge is $150.00. A minimum trip charge may apply in lieu of the original service fee amount (appointment cancellation, service incompletion). The client will be responsible for any collection, legal, investigative, interest and account maintenance fees that Wammoth Service may incur to collect a debt.

Deposit may be required from a customer for the following situation: multiple gas fireplace services are scheduled on the same appointment, special order item, replacement/new gas fireplace, service/repair scheduling. Special order parts are not returnable and not refundable. Any part considered special order must be installed within 60 days of receipt by Wammoth Services or the customer forfeits the part and the nonrefundable deposit. At Wammoth’s sole discretion, a storage option for the part may be offered to customer on the condition a storage fee is paid to Wammoth each month by customer. Restocking fees and/or acceptance of product return is at Wammoth Services’ sole discretion and decision.

Additional fees may apply to our services; including but not limited to, excessive cleaning fees, cleaning of additional glass panes, vent clearing, installation assessment or review, and any other additional service that is considered beyond the scope of our services. Replacement parts and/or labor are not included in our full-service fee. Travel fees, seasonal fees, after-hour fees, credit card convenience fees, restocking fees or optional add-on options may apply. We may provide an estimated total prior to an appointment. Our technician will discuss any additional charges if they are possible at the time of service. A final invoice will be provided upon completion of the service.

Promotional discounts and/or credits are provided by Wammoth Services directly. Discounts/credits may be revoked or not applied for any reason; including, but not limited to, 3^rd party offerings (such as coupon sites), customer status (new/existing), service scheduled dates, gas fireplaces not previously serviced by Wammoth Services, gas fireplaces serviced by other service providers, service location, prior recommendations made by Wammoth Services, and use of credit or discounts beyond the expiration date.

Cancellation/Reschedule Policy

Wammoth Services understands the value of time of both our company employees and our customers.

Cancellation Fee Policy: $50.00 cancellation fee will apply if the scheduled appointment is cancelled or rescheduled within 24 hours of the appointment. If the appointment includes multiple gas fireplaces scheduled, a deposit may be requested from the customer to confirm appointment. Should the customer cancel any of the gas fireplace services at the time of their appointment, a $50 fee per cancelled fireplace will be added to the invoice and any discounts will be forfeited. $150.00 cancellation fee applies in the event customer requests cancellation of appointment when technician calls prior to arrival, the customer is a no-show at the appointment location, the customer or representative is a minor (under 18 years), the appliance or service location is determined to be a safety hazard, or service could not be provided for any reason but the technician arrived and reviewed the gas fireplace/appliance.

In the event the scheduled service or repair was not completed at the time of appointment for any reason, a minimum trip charge would apply if the technician arrived for the appointment and provided an assessment or discussed with customer any information related to the gas fireplace.

Promotions, Programs, and Special Offers

Special opportunities that Wammoth has or had offered, including but not limited to, extended warranty, service credit, loyalty or rewards may not be available or are cancelled without notice. Please contact Wammoth with questions about these programs and their current availability.

Appointment Options/Opportunities

Wammoth Services may offer select options to our customers for various appointment conveniences. These options are not required to schedule an appointment. Options or opportunities may include specific arrival times/windows, earlier date availability during peak season, priority access to scheduling or savings/discounts. Some options require additional expenses on our part such as scheduling, logistics, fuel, travel time. Deposit may be required for the appointment with these options selected. The deposit will not be refunded in cases where the customer cancels, reschedules or is a no-show. Refunds for deposits on these special options will be determined by Wammoth Services on a case-by-case basis. Inclement weather, unusual travel/traffic, issues involving our technician’s safety may hinder specific appointments and would not constitute a reason for a full refund.

These terms & conditions may be updated at any time. Please visit our website www.gasfireplaceservice.org for the most current version.

Wammoth Services Privacy Policy

Wammoth Services ("us", "we", or "our") operates the website gasfireplaceservice.org (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, ZIP/Postal code, City

Cookies and Usage Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

Use of Data

Wammoth Services uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues

Data Transfer

Your information, including Personal Data, is stored and processed in the United States. We ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We also do not use third-party marketing companies or email communication companies; all emails are handled in-house by Wammoth Services.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. We use cookies to collect information in order to improve our services for you.

Third-Party Services

We primarily use Google Workspace and Gravity Forms to manage our forms and data collection. These services may use cookies and other technologies to collect and process your data.

Your Consent

By using our Service, you consent to our privacy policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, please contact us:

By phone number: 571-309-2969
By email: [email protected]
By mail: P.O. Box 2023 Woodbridge, VA 22195
By visiting this page on our website: gasfireplaceservice.org

Data Deletion Request

If you would like to request the deletion of your data, please contact us using the information provided above.

Terms and conditions are subject to change without notice. Current & complete terms and conditions can be found on our website https://gasfireplaceservice.org/terms/

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