FAQs
Frequently Asked Questions regarding Gas Fireplace Service & Repair
If you have not used your gas fireplace or if it is not working properly (or at all), we recommend our gas fireplace full service. This service provides the cleaning and servicing of the major components of your gas fireplace. When these components are not cleaned or service regularly, your fireplace will perform optimally or no at all.
Our gas fireplace service price starts at $350.00 per fireplace. Additional charges will apply for units with multiple glass sides, specialty units, outdoor firepits and services required that are beyond the normal manufacturer recommended service. Examples of this include but are not limited to; improperly maintained or ill-maintained units, excessive soot, dust, or dirt, improper installation or improper service performed by another provider.
We provide an estimated price based on the information you provide with the online submission form, but the technician will provide the final price to you at the appointment. Payment is due at that time. We accept cash, check, and credit cards (4% convenience fee applies).
The full gas fireplace service includes a complete inspection, cleaning, servicing and tune-up of your gas fireplace. Many common operational issues may be resolved with this service. Replacement parts/extensive repairs are not included.
There are no guarantees our full service will resolve your fireplace issues, but it is the best value and recommended annually.
We do not offer guarantees or a warranty with our gas fireplace service at this time. If a return visit is necessary after completion of the service, we will discount the return visit fee. If our technician determines the issue is resulted from our workmanship, they may discount it further or waive it in full. In some cases, your fireplace may require additional servicing or repairs. Our technician will discuss any additional costs with you at the time of the return visit.
Regarding new gas fireplaces or repairs/replacement parts we have installed - warranty is determined on a case by case basis.
We offer discounts and promotions. You'll find the best savings during the summer. We post promotions through various social media platforms, email communication and sometimes on our website. Make sure to note the coupon or promotion code to enter on the onlime request form for service.
For our returning customers, visit Wammoth's VIP page to submit your request for service by entering your email address. Discounts, promotions, and savings are updated year round and are automatically applied upon submission of your request.
*October - January is our peak season. Very few, if any discounts are offered during the peak season.
You are under no obligation to schedule a service when you submit a service request online. If you require more information or have questions, but are hesitant to submit a request form, we encourage you to include a message regarding the additional information you desire when you submit our online form.
Schedule your gas fireplace service
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During the peak season -we are inundated with calls, emails, and requests. Here is the best way to reach us:
- Complete our service request form online. It provides us with information we need from us as well asproviding you with the price for your service (it is an estimated summary). Our service request forms are priority for us.
- Email us at our email address [email protected] We try to respond to emails same or very next business day. If you have not completed a service form - we will ask you to so.
- Call us at 571-309-2969 (this phone number does not accept text messages). We make an effort to answer every call. You may experience extended hold times or are transferred to our voice mail system. Our return call may take 1(maybe 2) business days. If you have not completed a service form - we will ask you to so.
We are happy to schedule a time to call you to answer your questions. Simply request to schedule a phone call via our service request form or by email.
If we have not responded to you within 1 business day, please check your email - including spam or junk folders. Also, follow up with us as well. Email (replying to prior email communications) is the best method to contact us.
A new gas fireplace cost varies depending on size, options and type. A vented log set or a ventless unit range between $2,500 to $5,000 while a direct vent unit ranges between $10,000 to $13,000. These are installed prices and can vary from this range.
We are proud to be a partner of Synchrony Home Design to provide special financing options to our customers. More informaiton can be found here: