Service pricing is estimated and subject to verification by technician at the time of appointment.
Wammoth Services provides in-home service for gas fireplaces. Wammoth Services does not have a physical retail or showroom location. Customers may contact Wammoth Services by phone 571-309-2969, email [email protected] or website www.gasfireplaceservice.org or by mail PO Box 2023 Woodbridge, VA 22195. Terms and conditions are subject to change without notice. Current & complete terms and conditions can be found on our website https://gasfireplaceservice.org/terms/
Wammoth Services recommends and encourages all customers to be alert and aware of gas fuel when operating their gas fireplace. If a customer smells or even thinks they smell gas or other unexplained burning smell to immediately evacuate the premises with the other household members. Customer should then contact the proper authority such as their gas utility, propane supplier, or emergency services such as 911 IMMEDIATELY.
Do not attempt to use any gas appliance (such as a fireplace) if the appliance is not operating as intended, there is a strong gas smell, or if the appliance has been tagged or noted by the utility company, an inspector, another technician, or homeowner until the gas fireplace has been inspected and/or repaired by a qualified/certified gas fireplace professional.
Wammoth Services does not guarantee that our Gas Fireplace Full Service will resolve all or any of the issue(s) pertaining to the gas fireplace. Further, Wammoth Services does not guarantee that repairs and/or replacement parts will resolve the issue(s). In some cases, additional repair and/or replacement parts may be required once other repairs are made or the unit may need to be replaced. We provide a 7-day workmanship warranty on our gas fireplace full service only.
Wammoth Services is not liable for any gas fireplace unit that was installed by another company, individual and/or customer, units installed without proper county/local permits and/or inspections, units that are recommended to be replaced or not to be used, units requiring repairs, replacement parts, units that are beyond their serviceable life, units that do not have fireplace information data.
Payment in full is required upon completion of the service/repair/project. Invoices that are not paid by the due date are subject to fees, including, but not limited to late fees, return payment fees, monthly maintenance fee, collection, legal expenses. Check payments may be processed electronically via ACH. We require deposits and while we consider the deposit non-refundable, we may refund at our discretion. Restocking fee may apply. A 4% credit card processing fee of the transaction amount is applied to all credit card transactions. Cancellation and/or reschedule fees may apply. Our minimum trip charge is $150 and will apply in the event of no-show or if appointment/service cannot be completed for any reason and not the fault of Wammoth Services. Additional fees may apply to our services. Replacement parts and/or labor are not included in our full-service fee. Other fees include, but not limited to; fuel surcharge fee, seasonal fee, travel outside our normal service area, after hour services or Saturday scheduled appointment. Optional Fees (customer selected) such as appointment convenience fees or extended warranty selection may also apply. Promotional discounts and/or credits are provided by Wammoth Services directly.
Wammoth Services will provide an arrival window prior to the scheduled appointment as a courtesy on the appointment reminder which is emailed the day before the scheduled service. Customer understands that this is an estimated period and may be updated prior to appointment. Customer is expected to be available during the arrival window at the service location or make appropriate arrangements to allow the technician entry to the service location. Wammoth Services may reschedule an appointment due to illness, inclement weather, other unforeseen situations.
Wammoth Services Privacy Policy
At Wammoth Services, we collect and manage user data according to the following Privacy Policy.
Data Collected: We collect information you provide directly to us.
Use of the Data: We only use your personal information to provide you our services or to communicate with you about the Website or the services offered.
Sharing of Data: We have contractual agreements with other companies to provide services to us regarding our day-to-day business practices that use our customer data for the purpose including, not limited to, billing, customer communication, scheduling, updating information and promotions. We do not share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.
Your interaction with our website, including providing your information to us constitutes your consent to receive marketing communication from Wammoth Services and our affiliates. You may opt out at any time by contacting Wammoth Services.
Communication Preferences: You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.
These terms & conditions may be updated at any time. Please visit our website www.gasfireplaceservice.org for the most current version.
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