Schedule a Gas Fireplace Service Please complete this form to schedule your gas fireplace service (or a follow up appointment)Customer Status*Are you an existing, new or referred customer? Please answer honestly. Selecting "existing" will actually delay the process as we will require you to complete the New or Referred Customer request. New Customer Referred Customer Existing CustomerName* First Last Phone*Email* Service Address*Is this the same address we have serviced on prior appointments. For property managers: If you have multiple service addresses, please select "no" to provide the service address. Yes NoAddress*Please provide your service address. We do not service Washington DC, Maryland or Warrenton/Fredericksburg/Culpeper VA. Visit www.nficertified.org to locate a certified technician in your area. Street Address Address Line 2 City AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code HiddenOut of Service Area*Existing CustomersWhen was your last gas fireplace full service?*Please provide the approiximate timeframe since Wammoth Services performed the gas fireplace full service. Within 30 days 1-3 months Within the past year 1 year 2 years 3-4 years Over 5 yearsPrevious Gas Fireplace Service Company/Professional*Please let us know who has provided professional services (cleaning, annual service, repair, replacement) for your gas fireplace. Just type NA if you don't remember.Service Requested*Please select the type of appointment you wish to schedule Gas Fireplace Full Service Diagnostic Only Follow-Up Appointment Wish to accept an estimateEstimate Number*Please provide the estimate number from the estimate you receivedEstimate Information*Please select one of the following regarding your estimate I accept the estimate, please send me the deposit and/or contract I would like to make changes I have questionsHiddenGas Fireplace Type for Service*Please select the fireplace type for you wish to schedule the appointment. *Direct Vent units have glass pane(s) that are not removed or open during operation. Vented log sets, ventless units and B-vent units may have glass doors (bi-fold, full swing) that are opened during operation. Direct Vent/Direct Vent Insert (has a glass front - not glass doors)) Vented Log Set VentFree B-Vent Outdoor Fireplace/Fire Pit More than one type of fireplace (multiple fireplaces in home)Please share your fireplace concerns*Select the choice(s) that best describe your gas fireplace situation. Fireplace operates fine - need to schedule annual service Pilot light does not stay lit or cannot light Burner (main flames) does not ignite or they shut off after a few minutes Remote control not functioning Other issue Need information/have a questionTroubleshooting*Please select any actions you have tried to resolve the issue. Remote Control - changed batteries in both the handheld transmitter and receiver box (located in the firebox) Have attempted to relight the pilot light - unable to light or pilot does not stay lit Relit pilot light and stays lit but burner does not ignite or shuts off within 5 minutesThird Choice Have not attempted or am unable to resolve the issue myselfAdditional informationBriefly describe the fireplace issue, concern or your question.New Customer Fireplace InformationAre you the homeowner?*Please select if you are the homeowner or property manager of the service location. Yes No, I am the tenant/renting this residence No, I am the property manager/landlord for this propertyTenant informationIf applicable, please provide your tenant or point of contact information (name, phone and email address) if you would like us to contact them directly to coordinate the appointment.Homeowner Information*Please provide the homeowner's contact information (if available) - name, contact phone number and email address. If you do not have this information available at this moment - you may provide it prior to confirmation of the scheduled appointment.Property Management Company*Please provide the property management company name your represent. If the homeowner will be responsible for the billing/invoicing of any service/repair, please provide the homeowner's contact information (if available) - name, contact phone number and email address. If you do not have this information available at this moment - you may provide it prior to confirmation of the scheduled appointment.Gas Fuel Type*Please select the fuel type of your gas fireplace Natural Gas Liquid Propane GasHow old is your gas fireplace?*Please select the age range of your gas fireplace. If you are not sure - please provide your best guess. Installed within the past year 1-5 years 5-10 years 10-15 years 15-20 years 20+ yearsLast Professional Gas Fireplace Service*When was your last professional gas fireplace service? Within the last 6 months Within the last 12 months 1-2 years ago 3-5 years ago 6-10 years ago More than 10 years Never had professional service UnknownPrevious Gas Fireplace Service Company/Professional*Please let us know who has provided professional services (cleaning, annual service, repair, replacement) for your gas fireplace. Just type NA if you don't remember.Excessive cleaning fee*Gas fireplaces that have not been serviced or maintained regularly (annual service is recommended) may require additional cleaning beyond the normal scope of our full service. Our technician may advise you at the time of appointment that an additional fee may apply (it may not apply) Unfortunately, we are not able to determine if this fee would apply prior to the appointment. I understand there could be an additional fee for excessive cleaning of the gas fireplace unitNumber of Gas Fireplaces*Please let us know how many gas fireplaces you would like to service. One Two Three or moreMultiple Fireplaces*If you schedule for multiple fireplace services on the same appointment, please be aware that a cancellation fee will be assessed if you cancel any of the additional fireplace services on the day of your appointment. I understand the cancellation policy regarding an appointment with multiple fireplace servicesGas Fireplace Type*There are different types of fireplaces. Please select the type of fireplace(s) you would like us to service. Visit our Gas Fireplace Information page for more information. Please select the fireplace type for you wish to schedule the appointment. *Direct Vent units have glass pane(s) that are not removed or open during operation. Vented log sets, ventless units and B-vent units may have glass doors (bi-fold, full swing) that are opened during operation. Direct Vent/Direct Vent Insert (has a glass front) Vented Log Set VentFree B-vent Multiple fireplaces - various types Outdoor Fireplace/Fire Pit Not KnownDoes your fireplace(s) have multiple panes of glass?*Direct vent units have at least one (1) pane of glass (not open/removed during fireplace operation). Some direct vent units have 2 panes of glass (see-through) or 3 panes of glass (peninsula). There is a fee for additional glass pane cleaning. Note: if you have bi-fold glass doors (doors that open during fireplace operation) - you do not have a direct vent). *Note: This does not apply to traditional fireplace doors that are opened during fireplace operation. Yes No I have multiple fireplaces - some have multiple glass panesTotal number of glass panes*Please provide the total number of glass panes. If you have multiple fireplaces, please include the total glass panes for all fireplaces. Do not include doors that you open during firepalce operation (bi-fold doors on a track, full swing doors) in your count.Gas Fireplace Make & ModelIf you know your gas fireplace make/model information, please let us know. If not, we will collect this information at the time of your service. This information is vital if you are inquiring about replacement parts for your gas fireplace.Fireplace Issues/Concerns*Select the choice(s) that best describe your gas fireplace situation. Fireplace operates fine - need to schedule annual service Have not used gas fireplace and would like a service prior to use Pilot light does not stay lit or cannot light Burner (main flames) does not ignite or they shut off after a few minutes Repairs or replacement needed (diagnosed by another service company) Other issueRepairs needed or other issues*Please briefly describe the type of repair required or other issues.How did you find us?*How did you hear about Wammoth Services? Google or other search engine Family, Friend or Neighbor Nextdoor Neighbor Yelp Angie's List HomeAdvisor OtherWho referred you to Wammoth?*We are also pleased when our customers refer new customers to us! Please let us know who it was!Are you selling your home or in the process of selling your home?Please let us know if you are selling your home. We understand the time sensitivity of home selling! We will do our best to accommodate your scheduling needs. Getting ready to put home on the market Home Inspection complete Home Closing within 14 days Not selling homeEarlier appointment requestedPlease indicate if you would like your appointment to be marked for an earlier appointment, if one becomes available. We may offer limited Saturday appointments for a $50 additional fee per fireplace (after hours fee). Stand-By Availability is a last minute opportunity for an earlier appointment (usually same day). Earlier Date Saturday Request Stand-By AvailabilityOther optionsLet us know if you have additional requests I would like operational/educational instruction for my gas fireplace at time of service I am interested in replacing my gas fireplace and would like to discuss this with my technicianAdditional InformationMessage:Feel free to provide more information.Upload up to 3 Images - not requiredPictures can provide so much more information than the written word! If you share a picture of your fireplace - please take a photo with the bi-fold doors or the control access panel open. Also accepted: pictures of the fireplace area, fireplace data plate, gas lines/valves of concern, utility company tags, inspection reports or repairs recommendations (from other service companies). *Please, no cute kitten photos - puppies and very cool cars are ok, but won't help your fireplace situation. Drop files here or Select filesAccepted file types: jpg, gif, png, pdf, bmp, Max. file size: 100 MB, Max. files: 3.Consent*Terms & conditions, privacy policy and other information is located here: www.gasfireplaceservice.org/terms I agree to the terms & conditionsCAPTCHAEmailThis field is for validation purposes and should be left unchanged. Terms & Conditions Please review our terms and conditions and privacy policy here.
