If you smell gas (or think you do), evacuate the premises and contact your gas utility company or 911!
Gas Fireplace Services
Service your gas fireplace every year!
Gas Fireplace Full Service
- Highly Recommended Our most popular option
- Complete Inspection Basic Inspection, Diagnosis as well as a comprehensive inspection of all the fireplace components
- Cleaning In addition to aesthetic cleaning, vital components are cleaned & serviced
- Servicing Tune-up & minor issues resolved
- 30 Day Workmanship Warranty Certain restrictions apply
Important Information Regarding Your Gas Fireplace Service
Upon submission of your service request, Wammoth Services will respond via email within 1-2 business days with our first available appointment. Please reply to this email to confirm your appointment (or request an alternate date). We will provide a general arrival window which will be confirmed prior to the appointment. Your appointment reminder is emailed the day before the service appointment and will include the 2 hour arrival window.
Please do not run/operate your gas fireplace 2-3 hours prior to your appointment. We cannot service a hot fireplace. You will be charged a minimum trip charge and the service will be reschedule to another date. A standing pilot (pilot light is lit) is not considered running/operating the gas fireplace.
If you have liquid propane fuel (not natural gas), please ensure your propane supply tank is at least 30% filled. We do not service fireplaces (or other gas fire features) that use a portable propane tank (like a propane tank that is used for a BBQ grill).
- Replacement parts and/or extensive repairs are an additional cost and not included in the full service price. While the full service may correct and resolved most common issues, we are not able to guarantee all issues will be resolved in every case including, but not limited to; units that have not been serviced annually/regularly, those beyond their serviceable life or parts are no longer available, units that have been installed or repaired incorrectly or outside manufacturer's instructions or if the unit has been serviced by a non-qualified individual.
- Direct vent units that have more than one pane of glass, will be assessed a cleaning for for an additional charge of $25 per additional pane. One pane of glass cleaning is included in the price of the full service. Additional panes are charged $25 each. See-through units (2 panes of glass) - $25 additional. Peninsula (3 panes of glass) - $50 additional. There may an additional charge for excessively dirty/neglected fireplace.
- A cancellation fee of $50 per gas fireplace may be assessed for same day cancellations, no shows on appointments and including cancellation at time of appointment of additional gas fireplaces that were scheduled (multiple fireplaces appointment).
- Additional gas fireplace services that are requested by the customer on the day of appointment may be denied due to scheduling. If the additional service can be performed at that time, any promotional or discount rates would not apply to that gas fireplace unit(s).
- A minimum trip charge will apply should the technician arrive for the appointment, provide information regarding gas fireplaces, but hte scheduled services are not able to be completed for any reason.
- Payment is due at the time of service completion unless other arrangements have been made with our office. We accept cash, check (payable to Wammoth Services) or credit/debit card.
- There is a 4% credit card convenience fee/processing fee (this includes debit cards that have a credit card logo on them). Amounts under $400 will be assessed $10 credit card convenience/processing fee. Amounts over $400 will be assessed 4% of tranasaction amount for the processing fee.
Before & After Wammoth Services
Looking for a new or replacement gas fireplace? Consider Wammoth Services for your project!
If you think it's expensive to hire a professional - wait until you hire an amateur!
Family Owned Business
Quality service from our office to the field!
Experienced
Licensed Virginia Contractor and insured
Customer Service
We provide exceptional service through the entire sale and installation process!
Frequently Asked Questions
If you smell gas or even if you think you smell gas, leave the premises (leave doors, windows open, if possible) and call your gas utility company or 911. Here is more information from Washington Gas: Natural Gas Safety
If you have shut off the gas supply to your gas fireplace or turned off the gas fireplace and there is no longer a gas smell, schedule a service with a qualified professional prior to fireplace use.
Carbon monoxide is a colorless, odorless, tasteless gas produced by burning gasoline, wood, propane, charcoal or other fuel. Improperly ventilated appliances and engines, particularly in a tightly sealed or enclosed space, may allow carbon monoxide to accumulate to dangerous levels.
Our Full Service provides a complete inspection, a thorough cleaning* and tune-up of your gas fireplace. This service is more than an aesthetic cleaning – vital components are cleaned and serviced for the optimal operation of your gas fireplace. Our expert technicians will:
- Inspect and clean logs and grate and ensure proper log placement
- Inspect and clean firebox
- Inspect and clean glass* and assembly
- Inspect and clean burner
- Inspect and clean pilot assembly
- Inspect and clean thermocouple and thermopile
- Inspect and clean control compartment
- Inspect all wires and connections
- Inspect and adjust flame pattern
- Inspect Primary Air Shutter
- Check for gas leaks at all connections
- Check carbon monoxide levels
- Check shut off valve for proper operation
- Check vent termination
- Inspect remote control transmitter and receiver, wall switch and blower, if applicable
- Replenish fireplace media, if applicable.
- Explain & educate gas fireplace operation
While we cannot guarantee that our gas fireplace full service will resolve all issues. It may resolve many common issues. If the issue can be resolved in the normal course of our full service, there is no additional charge. If extensive repairs and/or replacement parts are needed, we will provide a no-obligation quote.
*Additional cleaning charge of $25 per pane applies for more than (1) pane of glass on direct vent units (see-through and peninsula units). Additional charge of $25 may be applied for gas fireplace units that are excessively dirty.
Should your gas fireplace develop (or continue to exhibit) an operational issue within 30 days from the date of your Full Service, we will provide a follow-up service call at no charge to you.
Warranty does not apply in the following situations - fireplace requires repair, technician recommended repair and/or replacement at time of service, operational error (unable to re-light the pilot, gas to fireplace has been shut off, etc), fireplace has been adjusted by another party (customer, another service company, home inspector, realtor, etc), more than 30 days have past from the date the full service was completed. Other restrictions may apply.
Wammoth Services will review certain situations and circumstances on a case by case basis.