If you smell gas or even if you think you smell gas, leave the premises (leave doors, windows open, if possible) and call your gas utility company or 911.  Here is more information from Washington Gas: Natural Gas Safety

If you have shut off the gas supply to your gas fireplace or turned off the gas fireplace and there is no longer a gas smell, schedule a service with a qualified professional prior to fireplace use.

Our Full Service provides a complete inspection, a thorough cleaning* and tune-up of your gas fireplace. This service is more than an aesthetic cleaning – vital components are cleaned and serviced for the optimal operation of your gas fireplace.  Our expert technicians will:

• Inspect and clean logs and grate and ensure proper log placement
• Inspect and clean firebox
• Inspect and clean glass* and assembly
• Inspect and clean burner
• Inspect and clean pilot assembly
• Inspect and clean thermocouple and thermopile
• Inspect and clean control compartment
• Inspect all wires and connections
• Inspect and adjust flame pattern
• Inspect Primary Air Shutter
• Check for gas leaks at all connections
• Check carbon monoxide levels
• Check shut off valve for proper operation
• Check vent termination
• Inspect remote control transmitter and receiver, wall switch and blower, if applicable
• Replenish fireplace media, if applicable.
• Explain & educate gas fireplace operation

While we cannot guarantee that our gas fireplace full service will resolve all issues. It may resolve many common issues. If the issue can be resolved in the normal course of our full service, there is no additional charge. If extensive repairs and/or replacement parts are needed, we will provide a no-obligation quote.

*Additional charge of $25 per pane applies for more than (1) pane of glass on direct vent units (see-through and peninsula units).  Additional charge of $25 may be applied for gas fireplace units that are excessively dirty.

Should your gas fireplace develop (or continue to exhibit) an operational issue  within 30 days from the date of your Full Service, we will provide a follow-up service call at no charge to you.

Warranty does not apply in the following situations - fireplace requires repair, technician recommended repair and/or replacement at time of service, operational error (unable to re-light the pilot, gas to fireplace has been shut off, etc), fireplace has been adjusted by another party (customer, another service company, home inspector, realtor, etc), more than 30 days have past from the date the full service was completed.  Other restrictions may apply.

Wammoth Services will review certain situations and circumstances on a case by case basis.

Wammoth services have implemented to following regarding COVID-19:

• Employees are required to take their temperatures daily (at office or at home prior to shift).
• Any employee that has fever, possible symptoms, or has been exposed (or a household member has been exposed) to COVID-19 will not report to work as scheduled.  We appreciate our customers' understanding to reschedule their appointment, should this situation occur.
• Frequent handwashing and/or hand sanitizer use (when hand washing stations are not available) is required for all employees on a regular basis.
• Employees are encouraged to maintain a healthy lifestyle, eat nutritious meals, be active to support healthy immune response.
• Please maintain a social distance of 6-10 feet from our technician during their visit (no handshakes or hunkering down with technician to review/learn gas fireplace operation instruction).
• Please ensure that pets and children are not in the service area during in-home service appointments.
• Technicians will wear masks and other safety attire during the in-home service.
• Technicians utilize UV light wands after every appointment on equipment and tools for disinfection and sanitization.  This UV light wand may also be used on areas of the gas fireplace, as needed.
• We accept cash/check payment upon completion of service.  Technicians will email the invoice which may be paid on-line via credit card or bank transfer (e-check).  Please note there is a credit card processing fee for credit card payments which is noted on the invoice (no fee for cash, check, or bank transfer).  Payment is expected and appreciated within 1 business day of service completion unless other arrangements with our office have been made.  Late fee may apply on any invoice not paid by the invoice due date.
• Please provide any special requests at the time of scheduling to make your in-home service experience with Wammoth Services more comfortable and secure.