Wammoth Services Terms & Conditions
Terms & Conditions
Wammoth Services Terms & Conditions
Wammoth Services, LLC is a licensed contractor in the state of Virginia with designation in gas fitting and HVAC. The primary focus specializes in gas fireplaces; servicing, repairing, installing gas fireplace units as well as other gas line projects. Wammoth Services provides in-home service for gas fireplace to residential and commercial clients. Wammoth Services does not have a physical retail or showroom location. Customers may contact Wammoth Services by phone 571-309-2969, email email@example.com or website www.gasfireplaceservice.org.
Payment in full is required upon completion of the service/repair/project. Some clients may have alternate payment terms which have been agreed upon prior to service. A deposit may be required from customer prior to ordering special order items with the remaining balance due upon delivery/installation.
A late payment fee of 10% will be added to any invoice that is not paid by the due date. A monthly service charge of $25 will be added each month for any payment due after 30 days of invoice due date.
If applicable, a 25% restocking fee will apply to any cancelled orders. Returns are subject to a 25% restocking fee after 3 days of purchase. Special order items are non-refundable and non-returnable.
A $10 credit card processing fee is applied to any credit card transaction under $300. The credit card processing fee for transaction amounts over $300 will be calculated at 4% of the transaction amount.
A $40 return payment fee is assessed for any payment returned for any reason (returned check, credit card dispute or inquiry or other). Additional fees, including, but not limited to legal expenses will the responsibility of the customer for any amount(s) not paid within the terms of contract of by due date.
Additional fees may apply to our services, including but not limited to, excessive cleaning fees, cleaning of additional glass panes, vent clearing, installation assessment or review, and any other additional service that is considered beyond the scope of our services. Replacement parts are not included in our full service fee.
Wammoth Services is not liable for any gas fireplace unit that was installed by another company, individual and/or customer, units installed without proper county/local permits and/or inspections, units that are recommended to be replaced or not to be used, units requiring repairs, replacement parts, units that are beyond their serviceable life, units that do not have fireplace information data.
Wammoth Services understands the value of time of both our company employees and our customers. There is a minimum trip charge of $150 for any appointment that is not cancelled at least one business day prior to the appointment or if the customer is a “no-show”. Multiple fireplace cancellation policy – if an appointment is scheduled for multiple fireplaces on the same appointment and customer cancels the additional fireplace services at time of appointment, there is a $50 fee per cancelled fireplace assessed on the invoice. In the event of excessive reschedule requests (more than two reschedule requests by the customer), Wammoth Services may require the customer to provide a commitment fee (amount to be determined) which would be applied to the service for the rescheduled appointment date. Customer agrees that this fee is not refundable, is only available for use on the intended scheduled appointment date and will be forfeited in the event the customer is not able to keep the rescheduled appointment. Wammoth Services reserves the right to make accommodations and exceptions to this policy as needed.
Appointment Policy and Other Information
Wammoth Services provides an arrival window prior to the scheduled appointment as a courtesy. Customer understands that this is an estimated time frame and may be updated. Customer is expected to be available during the arrival window. Technician will allow 10 minutes from arrival (within the arrival window). If the technician does not have access to the service area, customer is not available, does not answer the door or phone or does not return the technician’s call or text during this 10 minute courtesy wait time, the technician will leave and the appointment will be considered a “no-show”. If the technician is running early, prior to the start of the arrival window, the technician will contact the customer to see if customer is available early. If the customer is not available earlier, the technician may move to another customer which may affect the original arrival window. In some cases, the technician may be running late or beyond the end of the arrival window. Wammoth Services will contact customers in the event of a delayed arrival.
Wammoth Services does not guarantee that our Gas Fireplace Full Service will resolve all or any of the issue(s) pertaining to the gas fireplace. Further, Wammoth Services does not guarantee that repairs and/or replacement parts will resolve the issue(s). In some cases, additional repair and/or replacement parts may be required once other repairs are made or the unit may need to be replaced.
In the event the scheduled service was not completed at the time of appointment for any reason, a minimum trip charge will apply if the technician arrived for the appointment and provided an assessment or discussed with customer any information related to the gas fireplace.
30-day workmanship warranty – we provide this warranty on our gas fireplace full service only. If issues arise within 30 days of service date, customer is responsible for contacting Wammoth Services within 30 calendar days of full service Wammoth Services will provide (1) follow up service appointment at no charge to the customer. If it is determined that the issue is not regarding the workmanship of the service (for example, operator error, additional part failure), a charge for the follow up service will be applied. Pilot light must remain lit in order for the warranty to apply. Wammoth Services is not responsible for conditions prior to the service, out of date, neglected or deteriorated parts. This warranty is non-transferable.
Customer agrees to take appropriate action regarding gas fuel – natural or propane. If customer smells or thinks they smell gas (natural/liquid propane), customer (and any other personnel) will immediately evacuate the premises and contact the gas utility company and/or 911. Customer acknowledges that gas leak(s) may and can occur at any time – even after servicing the gas appliance.
These terms & conditions may be updated at any time. Please visit our website www.gasfireplaceservice.org for the most current version.
We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.
We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.
We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.
Use of the Data
We only use your personal information to provide you the Wammoth Services or to communicate with you about the Website or the services.
We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided to us without your consent, unless:
Doing so is appropriate to carry out your own request
We believe it is needed to enforce our legal agreements or that is legally required
We believe it is needed to detect, prevent, or address fraud, security, or technical issues
Sharing of Data
We do not share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.
We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third-party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third-party services, and you are responsible for reading and understanding those third-party services' privacy policies.
Opt-Out, Communication Preferences
You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.
We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But you should keep in mind that no Internet transmission is ever completely secure or error-free. An email sent to or from the Sites may not be secure.
The Website is not intended for children under the age of 18. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.
If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.