Wammoth Services Terms & Conditions

Wammoth Services Terms & Conditions Summary

Wammoth Services provides in-home service for gas fireplaces.  Wammoth Services does not have a physical retail or showroom location.  Customers may contact Wammoth Services by phone 571-309-2969, email support@wammothservices.com or website www.gasfireplaceservice.org or by mail PO Box 2023 Woodbridge, VA 22195.  Terms and conditions are subject to change without notice.  Current & complete terms and condition can be found on our website https://gasfireplaceservice.org/terms/

Natural or Liquid Propane Gas Fuel

Wammoth Services recommends and encourages all customers to be alert and aware of gas fuel when operating their gas fireplace.  If a customer smells or even thinks they smell gas or other unexplained burning smell to immediately evacuate the premises with the other household members.  Customer should then contact the proper authority such as their gas utility, propane supplier, or emergency services such as 911 IMMEDIATELY.

Do not attempt to use any gas appliance (such as a fireplace) if the appliance is not operating as intended, there is a strong gas smell, or if the appliance has been tagged or noted by the utility company, an inspector, another technician, or homeowner until the gas fireplace has been inspected and/or repaired by a qualified/certified gas fireplace professional.

Payment and Fees

Payment in full is required upon completion of the service/repair/project.  Exceptions must be approved prior to the service appointment.

Invoices that are not paid by the due date are subject to a delinquent payment fee of 10%.  This fee will be added to any invoice that is not paid by the due date.  A recurring monthly maintenance fee of $25 will be added to any unpaid invoice 30 calendar days after the invoice due date.  Deposit may be required from a customer in certain circumstances.  25% restocking fee will apply to any cancelled orders. A 4% credit card processing fee of the transaction amount is applied to all credit card transactions.  A $50 return payment fee is assessed for any payment returned for any reason.

Additional fees may apply to our services; including but not limited to, excessive cleaning fees, cleaning of additional glass panes, vent clearing, installation assessment or review, and any other additional service that is considered beyond the scope of our services. Replacement parts and/or labor are not included in our full-service fee.  Other fees include, but not limited to; fuel surcharge fee, seasonal fee, travel outside our normal service area, after hour services or Saturday scheduled appointment.

Optional Fees (customer selected) such as appointment convenience fees or extended warranty selection may also apply.

Promotional discounts and/or credits are provided by Wammoth Services directly.

Wammoth Services is not liable for any gas fireplace unit that was installed by another company, individual and/or customer, units installed without proper county/local permits and/or inspections, units that are recommended to be replaced or not to be used, units requiring repairs, replacement parts, units that are beyond their serviceable life, units that do not have fireplace information data.

Cancellation/Reschedule Policy

Wammoth Services understands the value of time of both our company employees and our customers.

Cancellation/Rescheduling Fee

$10 Reschedule Request Fee:  Wammoth Services will accept one (1) request to reschedule an appointment at no charge.  Subsequent requests to reschedule may be assessed a $10 fee per reschedule request.

$50 Cancellation Fee:  Cancellation requests must be received 1 business day prior to the schedule appointment.  We recommend you email the cancellation request to ensure delivery.

$150 Minimum trip charge may be assessed for same day cancellations.

Multiple fireplace cancellation policy:  a $50 fee per cancelled fireplace will be added to the invoice.

Appointment Policy and Other Information

Wammoth Services will provide an arrival window prior to the scheduled appointment as a courtesy on the appointment reminder which is emailed the day before the scheduled service.  Customer understands that this is an estimated period and may be updated prior to appointment. Customer is expected to be available during the arrival window at the service location or make appropriate arrangements to allow the technician entry to the service location.

Wammoth Services does not guarantee that our Gas Fireplace Full Service will resolve all or any of the issue(s) pertaining to the gas fireplace.  Further, Wammoth Services does not guarantee that repairs and/or replacement parts will resolve the issue(s).  In some cases, additional repair and/or replacement parts may be required once other repairs are made or the unit may need to be replaced.

7-day workmanship warranty – we provide this warranty on our gas fireplace full service only.

Extended Warranty Program

Wammoth Services offers an extended workmanship warranty option for our gas fireplace full service at an additional charge. The extended warranty option must be added to the invoice of the gas fireplace full service and paid in full by the due date.  The extended warranty program is not retroactive and must be purchased at the time of the gas fireplace full service.  Pricing is per gas fireplace unless otherwise indicated.

Appointment Convenience Options

Wammoth Services offer select options to our customers for various appointment conveniences.  These options are not required to schedule an appointment. Refunds for these special options will be determined by Wammoth Services on a case-by-case basis.  Inclement weather, unusual travel/traffic, issues involving our technician safety may hinder specific appointments and would not constitute a reason for a full refund.

Wammoth Services Privacy Policy

At Wammoth Services, we collect and manage user data according to the following Privacy Policy.

Data Collected: We collect information you provide directly to us.

Use of the Data: We only use your personal information to provide you our services or to communicate with you about the Website or the services offered.

Sharing of Data: We have contractual agreements with other companies to provide services to us regarding our day-to-day business practices that use our customer data for the purpose including, not limited to, billing, customer communication, scheduling, updating information and promotions.  We do not share your personal information with third parties.  Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

Communication Preferences: You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.

Security: We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But you should keep in mind that no Internet transmission is ever completely secure or error-free. An email sent to or from the Sites may not be secure.

About Children: The Website is not intended for children under the age of eighteen. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

Changes to the Privacy Policy: We may amend this Privacy Policy from time to time for www.gasfireplaceservice.org. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website and/or sending you an email.

 

These terms & conditions may be updated at any time. Please visit our website www.gasfireplaceservice.org for the most current version.

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