Wammoth Services Terms & Conditions 

Wammoth Services, LLC is a licensed contractor in the state of Virginia with designation in gas fitting and HVAC. The primary focus specializes in gas fireplaces; servicing, repairing, installing gas fireplace units as well as other gas line projects. Wammoth Services provides in-home service for gas fireplace to residential and commercial clients. Wammoth Services does not have a physical retail or showroom location. Customers may contact Wammoth Services by phone 571-309-2969, email [email protected] or website www.gasfireplaceservice.org or by mail PO Box 2023 Woodbridge, VA 22195.  Terms and conditions are subject to change without notice. Current & complete terms and condition can be found on our website https://gasfireplaceservice.org/terms/

Natural or Liquid Propane Gas Fuel

Wammoth Services recommends and encourages all customers to be alert and aware of gas fuel when operating their gas fireplace.  If a customer smells or even thinks they smell gas or other unexplained burning smell to at once evacuate the premises with the other household members. Customer should then contact the proper authority such as their gas utility, propane supplier, or emergency services such as 911 IMMEDIATELY.

Do not attempt to use any gas appliance (such as a fireplace) if the appliance is not operating as intended, there is a strong gas smell, or if the appliance has been tagged or noted by the utility company, an inspector, another technician, or homeowner until the gas fireplace has been inspected and/or repaired by a qualified/certified gas fireplace professional.

Payment and Fees

Payment in full is required upon completion of the service/repair/project. Exceptions must be approved prior to the service appointment by Wammoth Services Accounting department who will provide the customer with an approval via email of the arrangement.

Invoices that are not paid by the due date are subject to a delinquent payment fee of 10% of the total amount due or $50 whichever is greater. This fee will be added to the invoice after 5 days from the invoice due date without further notification. In addition, any discounts, promotional rates, coupons may be voided, reversed, or not applied to a delinquent invoice. A recurring monthly maintenance fee of $25 will be added to any unpaid invoice 30 calendar days after the invoice due date.

Deposit may be required from a customer for the following situation:  multiple gas fireplace services are scheduled on the same appointment, special order item, replacement/new gas fireplace, service/repair scheduling.

Special order parts are not returnable and not refundable. Any part considered special order must be installed within 60 days of receipt by Wammoth Services or the customer forfeits the part and the nonrefundable deposit. At Wammoth’s sole discretion, a storage option for the part may be offered to customer on the condition a storage fee is paid to Wammoth each month by customer.  Restocking fees, acceptance of product return is decided by Wammoth Services.

A $50 return payment fee is assessed for any payment returned for any reason (returned check, credit card dispute or inquiry or other). Additional fees, including, but not limited to legal expenses will be the responsibility of the customer for any amount(s) not paid within the terms of contract or by due date.

Additional fees may apply to our services; including but not limited to, excessive cleaning fees, cleaning of additional glass panes, vent clearing, installation assessment or review, and any other additional service that is considered beyond the scope of our services. Replacement parts and/or labor are not included in our full-service fee. Travel fees, seasonal fees, after-hour fees, credit card convenience fees, restocking fees or optional add-on options may apply. We may provide an estimated total prior to an appointment. Our technician will discuss any additional charges if they are possible at the time of service. A final invoice will be provided upon completion of the service.

Promotional discounts and/or credits are provided by Wammoth Services directly. Discounts/credits may be revoked or not applied for any reason; including, but not limited to, 3^rd party offerings (such as coupon sites), customer status (new/existing), service scheduled dates, gas fireplaces not previously serviced by Wammoth Services, gas fireplaces serviced by other service providers, service location, prior recommendations made by Wammoth Services, and use of credit or discounts beyond the expiration date.

Wammoth Services is not liable for any gas fireplace unit that was installed by another company, individual and/or customer, units installed without proper county/local permits and/or inspections, units that are recommended to be replaced or not to be used, units requiring repairs, replacement parts, units that are beyond their serviceable life, units that do not have fireplace information data.

Cancellation/Reschedule Policy

Wammoth Services understands the value of time of both our company employees and our customers.

Cancellation Fee Policy:  $50.00 cancellation fee will apply if the scheduled appointment is cancelled or rescheduled within 24 hours of the appointment. If the appointment includes multiple gas fireplaces scheduled, a deposit may be requested from the customer to confirm appointment. Should the customer cancel any of the gas fireplace services at the time of their appointment, a $50 fee per cancelled fireplace will be added to the invoice and any discounts will be forfeited. $150.00 cancellation fee applies in the event customer requests cancellation of appointment when technician calls prior to arrival, the customer is a no-show at the appointment location, the customer or representative is a minor (under 18 years), the appliance or service location is determined to be a safety hazard, or service could not be provided for any reason but the technician arrived and reviewed the gas fireplace/appliance. 

Appointment Policy and Other Information

Wammoth Services will provide an arrival window prior to the scheduled appointment as a courtesy. The arrival window is usually provided on the appointment reminder which is emailed the day before the scheduled service. Customer understands that this is an estimated period and may be updated prior to appointment. The customer is expected to be available during the arrival window at the service location or make proper arrangements to allow the technician entry to the service location. The technician will call the customer prior to arrival (5-15 minutes prior to arriving). If the Technician is not able to gain entry to the service location where the gas appliance is located upon arrival at the service address, we provide a 5-minute courtesy wait time. After the 5-minute wait time, the appointment is considered a no-show.

If the technician is running early, prior to the start of the arrival window, the technician will contact the customer to see if the customer is available for an early arrival. If the customer is not available earlier, the technician may move to another customer which may affect the original arrival window of the appointment. In some cases, the technician may be running late or beyond the end of the arrival window. Wammoth Services will contact customers in the event of a delayed arrival.

Wammoth Services does not guarantee that our Gas Fireplace Full Service will resolve all or any of the issue(s) pertaining to the gas fireplace. Further, Wammoth Services does not guarantee that repairs and/or replacement parts will resolve the issue(s). In some cases, other repair and/or replacement parts may be required once other repairs are made or the unit may need to be replaced.

In the event the scheduled service or repair was not completed at the time of appointment for any reason, a minimum trip charge would apply if the technician arrived for the appointment and provided an assessment or discussed with customer any information related to the gas fireplace.

The 7-day workmanship warranty is available only on specific services such as our full gas fireplace service. This warranty does not cover or apply to gas fireplaces that have not been maintained, serviced, or inspected annually, any pre-existing issues the fireplace had prior to our service, and/or operator error. Wammoth Services, at their sole discretion, decides the warranty eligibility. Pilot light must remain lit for the warranty to apply. Wammoth Services is not responsible for conditions prior to the service, out of date, neglected or deteriorated parts. This warranty is non-transferable.

Promotions, Programs, and Special Offers

Special opportunities that Wammoth has or had offered, including but not limited to, extended warranty, service credit, loyalty or rewards may not be available or are cancelled without notice. Please contact Wammoth with questions about these programs and their current availability.

Appointment Options/Opportunities

Wammoth Services may offer select options to our customers for various appointment conveniences. These options are not required to schedule an appointment. Options or opportunities may include specific arrival times/windows, earlier date availability during peak season, priority access to scheduling or savings/discounts. Some options require additional expenses on our part such as scheduling, logistics, fuel, travel time. Deposit may be required for the appointment with these options selected. The deposit will not be refunded in cases where the customer cancels, reschedules or is a no-show. Refunds for deposits on these special options will be determined by Wammoth Services on a case-by-case basis. Inclement weather, unusual travel/traffic, issues involving our technician’s safety may hinder specific appointments and would not constitute a reason for a full refund.

Gas Fuel Smell

Customer agrees to take proper action regarding gas fuel – natural or propane. If a customer smells or thinks they smell gas (natural/liquid propane), the customer (and any other personnel) will at once evacuate the premises and contact the gas utility company and/or 911. The customer acknowledges that gas leak(s) may and can occur at any time – even after servicing the gas appliance.

These terms & conditions may be updated at any time. Please visit our website www.gasfireplaceservice.org for the most current version.

Wammoth Services Privacy Policy

At Wammoth Services, we collect and manage user data according to the following Privacy Policy.

 

Data Collected

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, take part in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information and other contact or identifying information you choose to provide.

 

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

 

We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness.

 

Use of the Data

We only use your personal information to provide you our services or to communicate with you about the Website or the services offered.

 

We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.

 

We do not share personal information you have provided to us without your consent, unless:

Doing so is appropriate to conduct your own request.

We believe it is needed for our legal agreements or if legally required.

We believe it is needed to detect, prevent, or address fraud, security, or technical issues.

 

Sharing of Data

We have contractual agreements with other companies to provide services to us regarding our day-to-day business practices that use our customer data for the purpose including, not limited to, billing, customer communication, scheduling, updating information and promotions. We do not share your personal information with third parties. Some data is periodically transmitted to external services to help us improve the Website and service.

 

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.

 

We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third-party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third-party services, and you are responsible for reading and understanding those third-party services' privacy policies.

 

Communication Preferences

You may update your communication preferences and/or opt-out from specific communications at any time. Please contact Wammoth Services with your specific requests.

 

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please keep in mind that no Internet transmission is ever completely secure or error-free.

 

About Children

The Website is not intended for children under the age of eighteen. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

 

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time for www.gasfireplaceservice.org. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website and/or sending you an email.

These terms & conditions may be updated at any time. Please visit our website www.gasfireplaceservice.org for the most current version.

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